AI receptionist for ServiceTitan, Jobber and Housecall Pro users

Why contractors on these platforms add an AI receptionist

The office can’t pick up every call, and the field never can. When we called 281 roofing, HVAC and plumbing companies during business hours on October 21 to 23, 2026, a person answered 131 of the calls. Most of those shops run their jobs in software like ServiceTitan, Jobber or Housecall Pro, so the question owners ask is whether to buy the AI their platform sells or an outside one. Our contractor answering service guide has the full call data.

The three built-in AI receptionists side by side

ServiceTitan: AI Virtual Agent

ServiceTitan markets it as AI Virtual Agent, and its help center FAQ calls it AI Voice Agent. It books new jobs, after hours included, confirms and reschedules appointments (cancelling is off by default), recognizes memberships, texts a payment link if you use ServiceTitan Payments, and hands the call to a live agent when the caller asks or sounds frustrated. It switches to Spanish on its own. The FAQ says that at launch it couldn’t add notes, summaries or transcripts to the jobs it booked. Answering texts is a separate product, Virtual Agent Inbound SMS.

The FAQ lists The Essentials and The Works packages plus Basic Phones or Phones Pro as requirements. A ServiceTitan blog post from April 2026 says it works with any phone provider, so ask your rep which applies to your account. The pricing page shows no prices. On a ServiceTitan podcast page from January 2026 the company described it as usage-based, starting at $2.75 a call, with lower rates for volume or a commitment. The FAQ adds that every call is billed, whatever the outcome.

Outside AI receptionists for ServiceTitan

ServiceTitan allows two ways to connect: certified apps, and apps your company builds for itself, which need The Works or Enterprise Plus. It forbids handing your app key to a third party you don’t control. So an outside AI receptionist books into ServiceTitan as a certified app. Avoca is listed as a Certified Application on the ServiceTitan Marketplace that books jobs back into ServiceTitan. Sameday says on its own site that it is a certified ServiceTitan app. Smith.ai says its AI receptionist creates and matches customer records in ServiceTitan, without claiming certification.

Jobber: Receptionist

Jobber’s Receptionist answers calls and texts around the clock, with separate greetings for business hours and after hours. Per its help article, it answers questions about your business, books into your schedule using your Online Booking settings or submits a request form, turns messages into tasks, and cancels or reschedules (rescheduling needs online booking). It escalates on keywords you choose, by text alert or by transferring the call, and handles several calls at once. It needs a Jobber phone number, which is available in the US, Canada and the UK. Jobber doesn’t say which languages it speaks.

The same help article says it is included on the Plus plan with unlimited use. On other plans it is a $29 a month add-on that includes 30 conversations, then $0.79 per conversation. Conversations marked as spam or with no conversation don’t count, and you can pause it when you hit the limit. Jobber’s pricing page lists Plus from $399 a month billed annually, for 5 users.

Outside AI receptionists for Jobber

Jobber has a GraphQL API; public apps go through Jobber’s review before they show in its App Marketplace. Abby says on its Jobber page that its AI receptionist creates the client and books the job on the Jobber schedule. Rosie’s help article says its Jobber connection logs calls and clients, and answers “Can Rosie book jobs or appointments in Jobber?” with no. Sameday lists a Jobber integration but its page doesn’t say clearly that it books.

Housecall Pro: CSR AI

CSR AI is one of the five members of Housecall Pro’s AI Team, and the only paid one, an optional add-on for 24/7 call answering. Per the CSR AI overview, it answers calls and common questions, books jobs and estimates on your calendar if you turn that on (or creates them unscheduled), and reschedules or cancels if you allow it. During business hours it can put callers through to a number you pick or to Housecall Pro’s own assist team, or end the call and send you notes. After hours it calls you, texts you or logs a note, and emergency handling is always on. It runs on call forwarding from your carrier. Replying to texts and Spanish were listed as coming soon in July 2026.

Housecall Pro’s feature page says CSR AI is sold separately, and none of its pages we could read publish the price. Ask for it in writing, including what counts as a call.

Outside AI receptionists for Housecall Pro

Housecall Pro’s API is only available on the MAX plan, which limits what outside tools can do on smaller plans. Avoca connects with an API key, books a job type only when a qualified technician is free, and can reschedule but not fully cancel. Smith.ai books through your Housecall Pro online booking link, as 2-hour visits with the next available employee. Sameday says it books jobs straight into your Housecall Pro schedule.

Built-in or outside: how to choose

Start with the built-in one if your office lives in the platform. Bookings land on the dispatch board with the customer record attached, there is one bill, and support is one phone call. Watch the pricing model: ServiceTitan charges per call whatever the outcome, Jobber per conversation past 30 unless you are on Plus, and Housecall Pro won’t say.

An outside AI receptionist makes sense when you want a different voice or call flow, when your plan doesn’t include the add-on or the API, or when you want one flat monthly price you can budget for. Check that it writes jobs into your schedule, not only call notes, and ask what it does when no technician is free. Our best AI receptionist for contractors roundup compares seven tools, and the AI answering service cost guide lays out the published prices.

Where HelloSetter fits

HelloSetter, which we make, has no connection to ServiceTitan, Jobber or Housecall Pro. Its AI Receptionist costs $297 a month flat for up to 500 calls. It books into its own HelloSetter Calendar and reads the calendar you already use through an iCal link, so it won’t double-book. If your day is run from a dispatch board in one of these platforms, a tool that writes jobs into that board will save you entering them twice. If you mostly need the phone answered and the visit booked on a calendar you check from your phone, ours fits.