Terms of Service
Last updated: October 15, 2026
1. Agreement
These Terms of Service ("Terms") are an agreement between you, personally or on behalf of a business ("you", "Customer"), and HelloSetter ("we", "us", "our") covering your use of hellosetter.com, the HelloSetter dashboard and the HelloSetter AI calling service (together, the "Service"). By paying for or using the Service, you agree to these Terms.
2. The Service
HelloSetter provides an AI phone assistant for home-service contractors. It calls your new leads, answers their questions, qualifies the job and books appointments on your calendar. Each subscription includes an onboarding call, a dedicated business phone number, an AI assistant configured for your business, connection of your lead sources, and access to the web dashboard at hellosetter.com, where you see leads, call recordings, transcripts and appointments.
3. Onboarding and pilot
Every customer starts with a setup call with our team. After setup, new customers get a free pilot that ends after 14 days or 50 new leads received, whichever comes first. We notify you by email when the pilot ends. The paid subscription starts after the pilot.
4. Billing
Subscriptions are billed monthly in US dollars through our payment processor, Whop. Current plans are Receptionist ($297/month, inbound answering and booking only), Starter ($697/month), Growth ($1,297/month) and Scale ($2,197/month), plus custom plans for larger companies; each plan includes a number of AI-booked appointments per billing period, as shown on our pricing page; going over that number does not stop the Service, and we may suggest a larger plan. Add the Receptionist to any Setter plan for $197 a month instead of $297. It has its own number and its own settings. Your payment method is charged automatically at the start of each billing period until you cancel. If payment is not made within 2 days after the pilot ends or after a renewal is due, we may pause the Service until payment is made. Prices may change with at least 30 days' notice by email.
5. Cancellation and refunds
You can cancel at any time through your Whop account or by emailing team@hellosetter.com. Cancellation takes effect at the end of the current billing period, and the Service stays active until then. Refunds are governed by our Refund and Cancellation Policy.
6. Your responsibilities
You confirm that the information you give us is accurate and that you have the right to contact every lead you send to the Service. You are responsible for obtaining any consent required by law for calls to your leads, and for complying with applicable laws, including the Telephone Consumer Protection Act (TCPA), Do-Not-Call rules and Canada's Anti-Spam Legislation (CASL). You will not use the Service to contact people who have not requested contact or who have opted out.
7. Acceptable use
You will not misuse the Service, attempt to access it by automated means other than our provided integrations, reverse engineer it, resell it without our written permission, or use it for unlawful, harassing or deceptive calls. We may suspend accounts that violate these Terms.
8. Intellectual property
The Service, its software, AI configurations, website, content and trademarks belong to HelloSetter or its licensors. You keep ownership of your business data, lead data and call data. You grant us permission to process that data only to provide the Service, as described in our Privacy Policy.
9. Third-party services
The Service relies on third-party providers for hosting, telephony, AI models, calendars and payments. We are not responsible for outages or changes caused by these providers, but we will work to restore the Service promptly.
10. Disclaimer and limitation of liability
The Service is provided "as is". We do not guarantee any number of appointments, jobs or revenue. To the maximum extent permitted by law, we are not liable for indirect, incidental, special, consequential or punitive damages, or for lost profits or revenue. Our total liability for any claim is limited to the amount you paid us in the 3 months before the claim.
11. Termination
You may stop using the Service at any time. We may end or suspend the Service if you breach these Terms or do not pay. When your account closes, we delete your data as described in our Privacy Policy.
12. Changes
We may update these Terms. We will email you about material changes at least 14 days before they take effect. Continuing to use the Service after that means you accept the updated Terms.
13. Contact
Questions about these Terms: legal@hellosetter.com.