Emails and notifications

Who gets which email

1. A visit is booked, cancelled or changed: the homeowner, the sales agent and the owner.
2. Leads need a person: owners, managers and call-center logins, every 15 minutes when there are new ones.
3. A lead source goes quiet: owners, when an active source sends no leads for 7 days.
4. Billing: owners get the payment link, a receipt, and a note if a payment fails.
5. New login: the new teammate gets a link to set their password.

In the dashboard

The bell and the Notifications page list the latest events: new leads, bookings, calls that failed and more.

Not getting emails?

1. Check your spam folder. Our emails come from hello@hellosetter.com.
2. Add that address to your contacts so future emails land in your inbox.
3. Replies go to team@hellosetter.com, so you can answer any email to reach us.