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Billing and plans

You never buy anything on the website. Here is how the pilot, payment and plans work.

The free pilot

  1. It starts when the AI calls your first real lead, not when you sign up.
  2. It runs for 14 days or 50 leads, whichever comes first. You pay nothing during it.
  3. Your Dashboard shows how far into the pilot you are.

Paying

  1. When the pilot ends, we email you a secure payment link for your plan.
  2. Pay within 2 days to keep the AI calling. After that, new AI calls pause until it is paid; paying turns them straight back on.
  3. If a later card payment fails, we email you a link to fix it.

Plans

Each plan includes a number of booked appointments a month. Founding prices are for our first 10 shops and stay as long as you’re subscribed. See plans and prices.

  1. Starter: 75 booked appointments a month.
  2. Growth: 150 booked appointments a month.
  3. Scale: 400 booked appointments a month. Bigger companies get a custom plan.

Going over never stops the AI. Your Dashboard shows when you’re over your plan and we suggest the next one up.

Changing or cancelling

Plans are month to month with no contract. To change or cancel, ask in the chat bubble or open a ticket from Support.

Related guides

Plans and pricesEmails and notifications

Stuck? Use the chat bubble at the bottom right, email team@hellosetter.com, or open a ticket from Support in your dashboard.